Shop Luminess confidently with our Satisfaction Guarantee and Try Before You Buy trial offers. The purchase price of your airbrush system also includes our 1 year limited warranty. To take advantage of our warranty program, register your product here and activate your warranty benefits.
We guarantee that your device will be free of defects in material and workmanship for ONE (1) year from your date of purchase. If your product covered by this warranty fails due to a manufacturing defect, we will repair or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, or standard wear and tear.
Frequently Asked Questions
The Luminess device/system must be used as per the provided written instructions at the time of purchase. This warranty does not absolve the owner from properly maintaining the device/system as outlined in the provided instructions. An original purchase receipt, canceled check, or payment record will be required to verify the purchase date and warranty period.
This limited warranty applies to the original purchaser of the device/system from Luminess or an authorized Luminess seller. It covers any defects in materials and/or workmanship for a duration of ONE (1) year starting from the purchase date. In the event of a valid warranty claim, Luminess may choose to offer replacement parts, repair, or replace the unit at its discretion.
We recommend that all buyers register their device or system warranty at the time of purchase. For questions regarding your Luminess product or for additional information about the ONE (1) year warranty, please visit our Contact Us page to get in touch with our Customer Service team.
Click here to fill Warranty Form
This warranty does not imply or assume any responsibility for consequential damages that may result from the use, misuse, or the lack of routine maintenance of the device/system.
This warranty does not cover claims which do not involve defective workmanship or materials. FAILURE TO PERFORM GENERAL MAINTENANCE (INCLUDING CLEANING) WILL VOID THIS WARRANTY.
THIS LIMITED WARRANTY IS GIVEN TO THE PURCHASER IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY OR FITNESS ARE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY.
THE REMEDY PROVIDED IN THIS WARRANTY IS EXCLUSIVE AND IS GRANTED IN LIEU OF ALL OTHER REMEDIES. IN NO EVENT WILL LUMINESS, LLC BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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Abuse and Misuse: Defects or damage that result from: (a) improper operation, improper electrical connection, storage, misuse or abuse, accident or neglect such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse and lost parts; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the product for commercial purposes or subjecting the product to abnormal usage or conditions; or (d) other acts that are not the fault of Luminess Air, are excluded from coverage.
Items not covered: Standard wear-and-tear items not covered under this warranty include airbrush stylus parts such as gaskets, seals, o-rings, needle, retention tension spring, nozzle cap, throttle assembly, needle retention nut and air hose. Additionally, cosmetics or consumables are not covered.
To obtain a warranty service, contact Luminess at 1-888-793-7474 or by writing to: Luminess, Attn: Customer Service Department at PO Box 630587, Houston, TX 77263-0587 or visit our Contact Us page. You will receive a warranty return authorization (WRA) number along with instructions on how to ship the device/system back to Luminess. Proof of purchase required.
Shipping charges are not covered by the warranty. The customer is responsible for properly packaging the product, paying all shipping costs, loss or damage to the product during shipping, and any other taxes, fees or charges associated with transporting the product. The customer will also be responsible for shipping and handling expenses associated with the return of serviced or replaced items from Luminess, as applicable.
All return items for replacement must be returned to 12802 Capricorn St., Stafford, TX 77477. Your warranty return authorization number must be notated on the outside of your return package.
If a defect occurs during normal residential usage in the United States, Luminess will, at its option, repair or replace the unit, or make appropriate adjustments; provided Luminess shall have no obligation to repair, or replace until the defective product has been returned to Luminess, along with a dated proof of purchase and a warranty return authorization (WRA).
In no event shall the liability of Luminess Air exceed the purchase price of the product. Any replacement or repaired product is warranted for the remainder of the original warranty period or, if longer, 30 days after it is shipped to the customer.
Shipping charges are not covered by the warranty. The customer is responsible for properly packaging the product, paying all shipping costs, loss or damage to the product during shipping, and any other taxes, fees or charges associated with transporting the product. The customer will also be responsible for shipping and handling expenses associated with the return of serviced or replaced items from Luminess, as applicable.
Luminess does not assume responsibility for lost or missing packages. Please make sure to keep all shipment tracking information.
